![]() However, these keyboard shortcuts might not function as expected in third partyĪgents handling voice interactions must have a phone. Agent Desktop supports keyboard shortcuts. If you use Webex applications as your endpoint, see Hosted virtual desktop and thin client requirements. Ensure that the remote system requirements match the Agent Desktop system requirements.įor more information, see System requirements. The Agent Desktop supports third party VDI. For more information, see Enhanced Tracking Protection in Firefox for desktop. If you are using Firefox Extended Support Release (ESR) V104.0 and later on Windows or macOS, disable Enhanced Tracking Protection toggle button in the browser for Agent Desktop URL. You can avoid the agentĭesktop URL getting disconnected because of the browser’s sleeping tab feature.ĭepending on your browser, you can learn more about active and sleeping tabs from Learn about performance features in Microsoft Edge and Personalize Chrome performance. We recommend that you add the Agent Desktop URL to the list of always active tabs in your browser. The following browser options must be configured: Supported Browsersįirefox Extended Support Release (ESR) V68 and laterįirefox Extended Support Release (ESR) V102.0 and later The following table lists the supported browsers. Operating System-The supported operating systems (OS) are: Memory-2 GB overall application RAM, excluding the operating system allocation. The following are the minimum system requirements: The Agent Desktop requires the following setup to ensure that all features work as expected before attempting to sign in for the first time. The idle state indicates that youĪre signed in but not ready to accept any routed requests. Your administrator configures the idle reasons that are appropriate for your enterprise. The administrator specifies the following agent profile permissions and settings:ĭial number and address book capabilitiesĪccess to agent performance statistics reportsĪ queue is where active contacts are kept and distributed to agents, while contacts wait to be responded by an agent. For example, the group of agents in a team that supports Gold customers or manages The administrator configures the agent profile for the permissions and desktop settings. For more information, see Responsiveness. You must set your web browser zoom to 100% for the bestĮxperience with the Agent Desktop. The Agent Desktop display size must be greater than 500 x 500 pixels (width x height). When you sign in to the Agent Desktop, the appearance depends on how the Webex Contact Center administrator has configured the desktop layout. ![]() Templates with Dynamic Substitution of System Parameters in the Chat Console.Common Features for New Digital Channels. ![]()
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